How To Raise A Complaint
Please contact us as soon as possible with your name, contact details, file reference if you have one, what happened and what outcome you are seeking.
- Email: Info@immigrationadvisory.co.uk
- Phone: 01332 735976
- Post: 195 Normanton Road, Derby, Derbyshire, DE23 6US
What Happens Next
We will review the concern, check the relevant records and respond as clearly as possible. If more information is needed, we may ask you to clarify the issue or provide supporting documents.
Independent Escalation
If your complaint relates to regulated immigration advice and cannot be resolved with us, you may be able to raise the matter with the Immigration Advice Authority. We will provide relevant regulatory information where it applies to your case.
Our Approach
Complaints are treated seriously and used to improve communication, service standards and client care.